Answers to our most frequently asked questions about furniture removals in general and moving with us:
Q) What if I need to move furniture that's not on the list?
A) Simply select something of a similar size or note the item down with its dimensions (height, width, depth, approx. weight) in the "Items NOT listed above" field below the inventory.
Q) How much notice do you need for my furniture removal?
A) We've got furniture removalists loading from major cities on a daily basis. For the following cities we can generally accept furniture removal bookings with as little as 24 hours notice:
- Sydney, New South Wales
- Melbourne, Victoria
- Brisbane and Gold Coast, Queensland
- Perth, Western Australia
- Adelaide, South Australia
- Canberra, Australian Capital Territory
For all other areas we'd recommend 48 hours notice as a minimum wherever possible.
If you've got a last minute furniture removal please give our sales staff a call. We've got furniture removalists loading all over the country and can often accept same day furniture removal bookings.
If you already have a date for your furniture removal in mind please don't hesitate to let us know. Dates can always we changed later without additional charges.
Q) What if I don't know how many boxes I'll need moved?
A) Often at the quote stage it's impossible to know exactly how many furniture removal cartons you'll need moved as you probably haven't finished packing. You might now know exactly what furniture you're moving until very close to your scheduled move. It's important to understand that making a booking doesn't mean that your booking cannot be altered.
Even after your furniture removal is booked with us you can continue to modify your inventory (over the phone or on-line) to adjust the number of moving boxes, add items of furniture that you hadn't previously accounted for, or remove items that you've decided not to move.
You can make changes to your inventory right up until the day before your furniture removal is scheduled and your price will be updated accordingly. If you have a fair bit more furniture or boxes on the day of your move then we will have to increase the price by an amount that is reasonable. On the other hand, if you have less on moving day and haven't informed us then we won't be able to reduce the price because we can no longer sell the excess space we've allocated for your move.
Our pricing works on a sliding scale. This means that the more items you have, the less your rate per cubic metre will be. As a result, you can rest assured that additions to your inventory will have less and less impact on the price.
Bottom line: There's no need to hold off booking your furniture removal with us until everything is packed and accounted for. We're flexible.
Q) Do I need Transit Protection?
A) Most people will insure their goods whilst in the relative safety of your house or home. Naturally, furniture is at an increases level of risk of loss or damage in transit. For this reason we highly recommend that you consider a Transit Protection option.
We don't build the cost of Transit Protection into our quotes because we offer various levels and types of cover - so you have more choice. The rates and levels of cover vary depending on your particular job and are supplied along with your quotation.
Q) Why should I book my furniture removal on-line?
A) Getting quotes and bookings for your furniture removal on-line helps us to keep our costs down - savings that we happily pass on to you.
By booking your furniture removalists on-line you've got more control. You can see what information we need and can enter it correctly yourself. The more information we have the more accurate we can quote and the smoother your furniture removal will run.